Returns and damaged items
Every SaPrié piece is crocheted by hand, often made just for your order. Because of this, we don't accept returns or exchanges.
If your piece arrives damaged
We pack every order with care, but couriers aren't always gentle. If your piece arrives damaged:
- Email us at namaste@saprie.in within 48 hours of delivery.
- Include your order number and clear photos of the damage and the packaging.
- Once we've seen the photos, we'll send a replacement or a full refund, whichever you prefer. A replacement usually takes 5–7 days, since it's made by hand.
Small variations aren't defects
Hand-dyed and variegated wool means colours fall differently in every piece, and no two petals are exactly alike. That's the charm of handmade, not a fault.
Cancellations
You can cancel an order before it has been paid, or within 12 hours of paying if we haven't started making it. Email us with your order number. Unpaid orders are cancelled automatically after 48 hours.
Refunds
Approved refunds are sent to the UPI ID you paid from within 5–7 working days.
Questions or complaints
Write to Sakshi Gattani at namaste@saprie.in. We reply within 2 working days.